Faq

Ordering and Payment:

How can I make a purchase?

To make a purchase, simply explore our range of products, select your desired items, add them to your cart, and proceed to the checkout. Follow the steps provided to finalize your order.

Which payment methods are accepted?

We accept various payment methods, including credit and debit cards, along with other secure payment gateways. A comprehensive list of accepted payment methods can be viewed during the checkout process.

Is my payment information secure?

Absolutely, we prioritize the security of your payment information. We employ industry-standard encryption and security protocols to safeguard your data. Rest assured, your financial details are never stored on our servers.

Can I make changes to or cancel my order after it has been placed?

We strive to process orders promptly. If alterations are needed, please respond to the order confirmation email at your earliest convenience. Once an order has been shipped, modifications or cancellations become unfeasible.

Shipping and Delivery:

How can I track my order?

Upon shipment, we will furnish a tracking number and a link for tracking your package. You can monitor the real-time status of your delivery.

What is the estimated delivery time for my order?

Delivery times fluctuate based on your location and the product. We offer free shipping on all orders. (Standard Delivery Time 2 - 3 Business Days)

Returns and Refunds:

What is your return policy?

Our return policy is hassle-free and allows returns within 14 days of receipt if you're unsatisfied with your purchase. For detailed information, please refer to our return policy.

How can I initiate a return or request a refund?

To initiate a return or request a refund, kindly respond to the order confirmation email. They will guide you through the process and provide necessary instructions.

When can I expect my refund after initiating a return?

Refunds are typically processed within 5 - 7 working days of receiving the returned item. The timeframe for the refund to reflect in your account may vary depending on your chosen payment method.

Product Information:

How do I find the most suitable product for my requirements?

Utilize our search bar, filters, and product descriptions to locate the product that aligns best with your needs. Should you require further assistance, feel free to contact our customer support team.

Are the products on your site authentic and of high quality?

Absolutely, we source our products from reputable suppliers, ensuring authenticity and top-notch quality across all items available on our website.

Customer Support:

What are your customer support operating hours?

Our customer support team operates from Monday to Friday, between [8 am – 5 pm]. For inquiries outside these hours, we will respond promptly upon our return to the office.

How can I reach your customer support team?

You can contact our customer support team via info@homeandindustrial.co.uk, +441708837175, or through the contact form on our website. We endeavor to promptly respond to all inquiries.

Privacy and Security:

How do you safeguard my personal information?

We take the protection of your personal information seriously. Rigorous security measures are in place to safeguard your data. You can find comprehensive details about our privacy policy on our website.

For any further inquiries, please reach out to us using the provided information below.
Home And Industrial t/a Alplex Ltd
142 Chatteris Avenue,
Romford, England, RM38EU
United Kingdom
Company number : 15149004
Email : info@homeandindustrial.co.uk
Phone : +441708837175
Mon - Fri: 8:00 am to 5:00 pm