Cancellation Policy

Thank you for choosing Home and Home and Industrial t/a Alplex Ltd! We recognize that circumstances may change, and we aim to simplify the cancellation process for you. Please take a moment to familiarize yourself with our Cancellation Policy:

Cancellation Timeframe
You have a window of 2 hours from the time of placing your order to cancel it. Once this period elapses, cancellations might not be feasible as your order may have already entered the shipping process.

How to Cancel an Order
Should you encounter any difficulties or require assistance, kindly reach out to our Customer Support team for guidance.

Refunds for Cancellation
Successful cancellation within the stipulated timeframe ensures a full refund credited to your original payment method. Please note that refunds may take up to 5 - 7 working days to process, contingent upon your payment provider.

Late Cancellation
Requests for cancellation after the specified timeframe may not guarantee halting the order. In such instances, please refer to our Return Policy for guidance on returning the item(s) upon receipt.

Order Modifications
Once an order is confirmed, modifications like alterations to shipping addresses or product quantities may not be accommodated. We strongly advise reviewing your order details carefully prior to finalizing your purchase.

Cancellation of Digital Products or Services
For digital products or services, please be aware that cancellations might not be feasible once the download or access link has been provided. Contact our Customer Support team for assistance in such cases.

Updates to the Cancellation Policy
Kindly note that this Cancellation Policy is subject to updates. Any changes will be reflected on this page, and customers will be notified of significant amendments.

By placing an order on Home and Industrial t/a Alplex Ltd, you agree to comply with the terms outlined in this Cancellation Policy. For any queries or concerns, please do not hesitate to get in touch with us.

Thank you for selecting Home and Industrial t/a Alplex Ltd!

Should you require further assistance, please reach out to us using the provided contact information below.
Home And Industrial t/a Alplex Ltd
142 Chatteris Avenue,
Romford, England, RM38EU
United Kingdom
Company number : 15149004
Email : info@homeandindustrial.co.uk
Phone : +441708837175
Mon - Fri: 8:00 am to 5:00 pm